AI receptionist for vet practices

Your team stays with the animal, the agent takes the calls

Klaumo sets up an AI phone agent for your vet practice: it books appointments, quotes prices from your price list and gives your emergency number straight away when an owner reports an emergency

  • Your own Swiss number
  • 4 languages and Swiss German
  • Live in 2 weeks
  • No minimum term on Flex

Kaia is our AI adviser, and talking to her is free, right here on the page

Your working day

Where your time goes

Three moments from a normal day at the practice

01

The phone during consultations

Your assistant greets owners, takes payments and helps in the lab, and the phone rings even during surgery

Treatment gets interrupted, and promised call-backs pile up

02

The price comes as a surprise at the desk

Owners only find out what an operation costs when they come to pay

Arguments at the desk and bills left unpaid

03

The evening emergency

In the evening and at weekends owners get the answerphone and hunt for the emergency number

Minutes are lost, and the anger lands on you

Solution

What your agent does

We set it up with your consulting hours, prices, rules for new clients and your emergency service

Phone

Answers while you operate

It books and moves appointments and logs call-back requests with the animal, the question and the number, so your team rings back at a set time

Appointments

Books vaccinations and check-ups

Vaccinations, check-ups or dental cleaning go into your calendar with the right length of time, and new clients are booked only when you have room

Estimate

Gets estimates approved

Optional: before a planned operation the owner gets the estimate by text and confirms it in writing, and the reply goes into the record

Emergency

Gives your emergency number at once

If an owner mentions an emergency, poison or breathing trouble, the agent gives your emergency number at once, without judging how urgent it is

Example

A vaccination for the cat

The agent offers the next slot, texts the price and books the cat in, and you get the complete request

Example

A vaccination for the cat

The agent offers the next slot, texts the price and books the cat in, and you get the complete request

Call · regular client

A cat is due its vaccination

Agent's script

  • ?Offer the next free slot
  • ?Check animal and request
  • ?Text the price
  • ?Book and confirm

Call in progressAll by the script

All by the script

Appointment: vaccination Minou

Friday, 10:15 · cat, regular client

  • Call recording 1:421:42
  • In the calendar Fr 10:15Fr 10:15
  • Text to the owner sendingdelivered
  1. Hello, our cat is due her yearly vaccination, when could you see her?
  2. Friday at 10:15 is free, what's her name and have you been to us before?
  3. She's called Minou, yes, last year, how much is the vaccination?
  4. I'll text you the price for the check and the vaccination, please bring her vaccination card
  5. Fine, Friday then
  6. Minou is booked for Friday at 10:15, the confirmation is on its way by text
  7. Appointment: Friday, 10:15, vaccination Minou
  8. The price for the check and vaccination is in this message

Calculation

How much time you win back

Two numbers from your practice are enough

Based on {rate} an hour for your team, 3 minutes per call and 15 minutes per estimate for explaining and chasing

Your net gain each month

  • This is an estimate: we work out the exact figure with your practice's own numbers

Getting started

How your agent goes live

From the first call to a working agent in about two weeks

  1. 1

    First call

    We look at which calls tie up your front desk the most

    30 minutes, free
  2. 2

    Our quote

    A fixed price for the setup and for each month

    after the call
  3. 3

    Setup

    We add your price list, rules for new clients and your emergency service and test everything with your team

    about 2 weeks
  4. 4

    Ongoing care

    We look after the agent and update prices, hours and holidays

    every month

Phone agent for vet practices

From CHF 1'290 for the setup and from CHF 290 a month

Optional: written confirmation of estimates and a reminder before each appointment

Included in the monthly price

  • The agent works every day and we keep an eye on it
  • We read its answers and improve them
  • We update your prices, services and hours
  • Call minutes depending on the package, the exact number is in the quote
  • Support by email and WhatsApp

Terms

The terms at a glance

Who it's for

Vet practices

Small animal and mixed practices, usually up to 20 people

Number

Your own Swiss number

Or forward your existing number, for example when reception is busy

Languages

Four languages

German, French, Italian and English, and it understands Swiss German

Medicine

No diagnosis

The agent gives no veterinary advice and gives your emergency number at once in an emergency

Contract

Flex or Partner 12

Flex: cancel with one month's notice to the end of any month; Partner 12: setup at about half price, minimum 12 months

Data

Database in Switzerland

The AI processes the calls on servers in the EU and the US

Questions

Questions from vets

How much does an AI receptionist for vet practices cost?

From CHF 1'290 for the setup and from CHF 290 a month, and you get the exact price in our quote after the call

Does the agent decide whether it's an emergency?

No, it doesn't diagnose or judge urgency: if an owner reports an emergency, it gives your emergency number straight away

Does the agent quote prices?

Yes, from your price list, for example for a vaccination, a check-up or neutering, and your team writes the estimate for a procedure

What does the agent say if we aren't taking new clients?

It says so kindly, by your rules, and in an emergency it still gives the emergency number at once

Can I keep my number?

Yes, just forward your calls to the agent, for example only when reception is busy

Does it work with our practice software?

We check that in the first call, and connecting it to your software is a separate line in the quote

Where is my clients' data stored?

They're stored in a database in Switzerland, and the AI processes the calls on servers in the EU and the US

How long is the contract?

It's up to you: Flex can be cancelled with one month's notice to the end of any month; with Partner 12 the setup costs about half and monthly care runs for at least 12 months