AI chatbot for online shops

Your customers know where their parcel is

Klaumo sets up an AI agent for your shop in your chat or on WhatsApp: it answers questions about orders, delivery and returns from your shop's own data and passes special cases to your team

  • Chat or WhatsApp
  • 4 languages
  • Live in 2 weeks
  • No minimum term on Flex

Kaia is our AI adviser, and talking to her is free, right here on the page

Your working week

Where customers lose patience

Three situations from an online shop's week

01

“Where is my order?”

The customer sends a second email, and your team looks up the order all over again

Hours every week, and no one answers in the evening or at the weekend

02

Returns with no reply

The customer doesn't know where to send the item back or when the money will arrive

They keep writing, and then leave a one-star review

03

A chatbot that can't see the order

The chat replies with general phrases when the customer only wants a tracking number

The customer feels fobbed off and writes an email anyway

Solution

What the agent does for your shop

We connect it to your shop and set it up with your delivery times and returns rules

Chat

Answers in chat and on WhatsApp

At any hour and in the customer's language, with the order details from your shop

Order

Knows the status and tracking number

The customer sees straight away where the order is, and your team has nothing to look up

Returns

Guides customers through returns

It checks the order number and deadline, sends the address and label and tells you when the item arrives, and refunds stay your decision

Handover

Passes special cases to your team

Damage, a dispute or a special request: your team gets the case with the order, photos and chat history

Example

A Sunday evening question

The agent finds the order, gives the status and explains returns, and your team doesn't lift a finger

Your shopShop chat · online

Question about an orderA customer waiting for her running shoes

  1. Good evening, I ordered running shoes on Monday, where's my parcel?
  2. Happy to check, what's your order number?
  3. 10482, and I think they'll be too small
  4. Your parcel is on its way with Swiss Post and arrives tomorrow, I'll send you the tracking number right away
  5. And if they don't fit?
  6. You have 30 days, and I'll send you the returns label as soon as you need it

What the agent did

  • Order foundNo. 10482, on its way with Swiss Post
  • Tracking number sentDelivery tomorrow, returns within 30 days
  • Nothing for the teamQuestion settled in the chat
  1. Agent reads the question
  2. Asks for the order number
  3. Gives status and delivery
  4. Explains returns
  5. Sends the tracking number

Calculation

How much time you win back

Two numbers from your shop are enough

Based on {rate} an hour, 6 minutes per customer question and 15 minutes per return

Your net gain each month

  • This is an estimate: we work out the exact figure with your shop's own numbers

Getting started

How we set up your agent

From the first call to a working agent in about two weeks

  1. 1

    First call

    We look at the questions your customers ask again and again

    30 minutes, free
  2. 2

    Our quote

    A fixed price for the setup and for each month

    after the call
  3. 3

    Setup

    You give us access to your shop and your returns rules, we set up the rest, and then you test the agent with us

    about 2 weeks
  4. 4

    Support

    We look after the agent and get it ready for sales and the Christmas rush

    every month

Shop agent for online shops

From CHF 2'900 for the setup and from CHF 290 a month

Optional: a message to the customer when a delivery runs late and a review request only once the parcel has arrived

Included in the monthly price

  • The agent works every day and we keep an eye on it
  • We read its answers and improve them
  • We update products, delivery times and returns rules
  • The agreed number of replies per month
  • Support by email and WhatsApp

Terms

The terms at a glance

Who it's for

Online shops

With their own stock, usually 2 to 20 staff

Channel

Chat or WhatsApp

In the chat on your website or on WhatsApp, with your shop's data

Languages

Four languages

English, German, French and Italian

Getting started

About two weeks

From the first call to a working agent

Contract

Flex or Partner 12

Flex: cancel with one month's notice to the end of any month; Partner 12: setup at about half price, minimum 12 months

Data

Database in Switzerland

AI processing runs in the EU and the US

Questions

What shop owners ask us

How much does an AI chatbot for online shops cost?

From CHF 2'900 for the setup and from CHF 290 a month, and you get the exact price in our quote after the call

Can the agent see my orders?

Yes, we connect it to your shop, and we check on the call whether your system fits

Does the agent replace my customer service?

No, it takes the questions that keep coming back and passes difficult cases to your team

Does the agent issue refunds?

No, you decide on refunds and goodwill gestures, and the agent tells you when a return has arrived

What does the agent do when it doesn't know?

It says so openly and passes the case to your team with the order and the chat history

Which languages does the agent answer in?

English, German, French and Italian, in the customer's language

Where is my customers' data kept?

The database is in Switzerland, and AI processing runs in the EU and the US

How long is the contract?

It's up to you: Flex can be cancelled with one month's notice to the end of any month; with Partner 12 the setup costs about half and monthly care runs for at least 12 months