AI for property management

Every tenant request gets a reference number and regular updates

Klaumo sets up an AI agent for your firm: it takes down tenants' requests in full, gives each one a number, sends updates and checks the job is really done

  • A reference number for every request
  • WhatsApp and email
  • 4 languages
  • Live in 2 weeks

Kaia is our AI adviser, and talking to her is free, right here on the page

Your working day

Where your team loses time

Three moments from an ordinary day in property management

01

Tenants keep calling

Tenants ring and write again because they don't know if their request has arrived

The phone rings about jobs already under way

02

Requests with no number or status

A request comes in by phone, email or a note and gets lost between caretaker, tradesman and owner

Angry tenants and unhappy owners

03

One person does it all

Lettings, repairs, handovers and service charges all sit with the same manager, and staff change often

Too little time left for the owners

Solution

What the agent does for your firm

We set it up with your buildings, caretakers, tradespeople and tone of voice

Request

Takes down the full request

Building, flat, what isn't working and when someone is home: the agent keeps asking until it has everything

Number

Gives every request a number

The tenant gets the number straight away, then every step by WhatsApp or email until the repair is done

Updates

Tells tenants where their repair stands

When a tenant chases up a repair, the agent gives the status from your data, in the tenant's language, and your team can get on with its work

Closing

Checks the job is done

After the repair the agent asks the tenant if everything works, and only then is the request closed

Example

A tenant asks about her repair

The agent gives the number and the visit time and checks back after the repair, so your team doesn't have to call back

Your property managerWhatsApp · online

Message · tenantA tenant asks about her repair

  1. Hello, I reported last week that my dishwasher isn't working, is there any news?
  2. Hello Ms Meier, your request is number 2417, and the engineer is booked for Tuesday
  3. What time will he come?
  4. Between 8 and 12, does that suit you?
  5. Yes, I'll be home
  6. Thanks, I've noted that, and after the visit I'll ask you if everything works

What the agent did

  • VisitTuesday, 8 to 12
  • Tenant informedRequest 2417, visit confirmed
  • For the managerRequest, status and visitNo call back needed
  1. Finds the request
  2. Gives status and visit time
  3. Confirms the visit
  4. Checks back after the repair

Calculation

How much time you win back

Two numbers from your firm are enough

Based on {rate} an hour, 2 minutes of chasing per flat a month and 10 minutes per request

Your net gain each month

  • This is an estimate: we work out the exact figure with your firm's own numbers

Getting started

How your agent goes live

From the first call to a working agent in about two weeks

  1. 1

    First call

    We look at how requests come in today and where they get stuck

    30 minutes, free
  2. 2

    Our quote

    A fixed price for the setup and for each month

    after the call
  3. 3

    Setup

    We load your buildings, caretakers, tradespeople and tone, and test everything with your team

    about 2 weeks
  4. 4

    Ongoing care

    We look after the agent and adjust steps and templates

    every month

Numbers and updates for tenant requests

From CHF 1'900 for the setup and from CHF 190 a month

Optional: requests sorted by urgency, passed to your on-call service, and a Swiss phone number of your own

Included in the monthly price

  • The agent works every day and we keep an eye on it
  • We read its answers and improve them
  • We add new buildings, caretakers and tradespeople
  • Messages to tenants up to the volume agreed in the contract
  • Support by email and WhatsApp

Terms

The terms at a glance

Who it's for

Property managers

Rental and owner-occupied buildings (condominiums), usually 3 to 30 people

Channel

WhatsApp and email

Tenants write on WhatsApp or by email, as they do today

Languages

Four languages

German, French, Italian and English, in the tenant's language

Getting started

About two weeks

From the first call to the first numbered request

Contract

Flex or Partner 12

Flex: cancel with one month's notice to the end of any month; Partner 12: setup at about half price, minimum 12 months

Data

Database in Switzerland

AI processing runs in the EU and the US

Questions

What property managers ask

What does AI for property management cost?

From CHF 1'900 for the setup and from CHF 190 a month, and you get the exact price in our quote after the call

Does the agent choose tenants?

No, the agent never rates or chooses tenants; it takes down requests and sends updates

What happens in an emergency, like a burst pipe?

The agent gives the tenant your emergency number at once, and passing it on to your on-call service is optional

Is this another app for tenants?

No, tenants get in touch as usual by WhatsApp or email, and no app is needed

Does it work with our property software?

Yes, the agent works alongside your software: either your team records each step, or the status comes straight from the software if we can connect it

Which languages does the agent write to tenants in?

German, French, Italian and English, always in the tenant's language

Where is my customers' data stored?

The database is in Switzerland, and AI processing runs in the EU and the US

How long is the contract?

It's up to you: Flex can be cancelled with one month's notice to the end of any month; with Partner 12 the setup costs about half and monthly care runs for at least 12 months