AI chatbot for hotels

Guests get an answer straight away, and your front desk can breathe

Klaumo sets up an AI agent in your website chat or on WhatsApp: it answers guests straight away in their language, takes group requests in full and sends the link to book direct

  • Website or WhatsApp
  • 4 languages
  • Live in 2 weeks
  • No minimum term on Flex

Kaia is our AI adviser, and talking to her is free, right here on the page

Your working day

Where your front desk loses time

Three moments from an ordinary day at the front desk

01

Regular guests book through booking platforms

It only takes a minute there, even for guests who have known you for years

Every one of those bookings costs you commission

02

The same questions every day

Parking, dogs, breakfast, arrival: the front desk answers in between check-ins

Guests who wait too long book elsewhere

03

Incomplete group requests

For a seminar or a family celebration, the dates, numbers or special requests are missing

The quote is held up for days

Solution

What your agent does

We set it up with your rooms, services, house rules and booking page

Guest questions

Answers at once in the guest's language

Rooms, parking, dogs, breakfast and arrival: it answers the way you set it up and sends the link to book direct

Groups

Takes group requests in full

Dates, numbers, rooms, meeting room and meals reach you in one message, and you write the quote

Personal matters

Passes delicate cases to your team

Complaints, refunds or special requests: the front desk gets a message with all the details at once

Returning guests

Brings guests back direct

If you wish, after check-out it asks every guest for a review and invites them to book direct next time

Example

A guest question in the chat

The agent answers straight away, clarifies the wishes and sends the link to book direct, and you get a short summary

Your hotelWhatsApp · online

Message · new guestA family asks about a room in July

  1. Hello, we're four people and a dog, do you have a family room in July?
  2. Dogs are very welcome, you can see free rooms and prices on our booking page, here's the link
  3. Thanks, is there parking?
  4. Yes, right outside the hotel, and breakfast is served from 7 to 10
  5. Great, I'll book on your website
  6. Lovely, if you have any questions about your stay, I'm right here in the chat

What the agent did

  • Answered at onceDog, parking and breakfast
  • Link to book directThe guest books on your websiteNo platform commission
  • Summary for the front desk4 people and a dog, family room in July
  1. Answers straight away
  2. Asks about people and the dog
  3. Sends the link to book direct
  4. Sums up the request for the front desk

Calculation

The time your front desk gets back

Two numbers from your hotel are enough

Based on {rate} an hour, 5 minutes per guest question by email or chat, and 40 minutes per group request

Your net gain each month

  • This is an estimate: we work out the exact figure with your hotel's numbers

Getting started

How your agent goes live

From the first call to a working agent in about two weeks

  1. 1

    Conversation

    We look at which questions your guests ask most often

    30 minutes, free
  2. 2

    Our quote

    A fixed price for the setup and for each month

    after the conversation
  3. 3

    Setup

    We enter your rooms, services, house rules and booking link and test everything with your team

    about 2 weeks
  4. 4

    Ongoing care

    We look after the agent and get it ready for every new season

    every month

Guest chat for hotels

From CHF 1'490 for the setup and from CHF 190 a month

Optional: reviews and invitations to past guests, and a phone agent with its own number

Included in the monthly price

  • The agent works every day and we keep an eye on it
  • We read its answers and improve them
  • We update your prices, services and seasons
  • Replies up to the volume agreed in the contract
  • Support by email and WhatsApp

Terms

The terms at a glance

Who it's for

Family-run hotels

Family hotels, inns and B&B hotels, usually 10 to 80 rooms

Channel

Website or WhatsApp

One channel of your choice, more on request

Languages

Four languages

German, French, Italian and English, in the guest's language

Getting started

About two weeks

From the first call to a working agent

Contract

Flex or Partner 12

Flex: cancel with one month's notice to the end of any month; Partner 12: setup at about half price, minimum 12 months

Data

Database in Switzerland

AI processing runs in the EU and the US

Questions

What hoteliers ask

How much does an AI chatbot for hotels cost?

From CHF 1'490 for the setup and from CHF 190 a month, and you get the exact price in our quote after the conversation

Can the agent see free rooms?

Only if we connect it to your hotel software; otherwise it sends the link to your booking page or passes the request to your team

Does the agent replace the front desk?

No, it answers the questions that keep coming back, and personal matters and complaints go straight to your team

How does the agent help with direct bookings?

It sends guests the link to your own booking page and, if you wish, invites past guests to book direct

Which channels does the agent work on?

In the chat on your website or on WhatsApp, and more channels are possible on request

Which languages does the agent answer in?

German, French, Italian and English, in the guest's language

Where is my guests' data stored?

The database is in Switzerland, and AI processing runs in the EU and the US

How long is the contract?

It's up to you: Flex can be cancelled with one month's notice to the end of any month; with Partner 12 the setup costs about half and monthly care runs for at least 12 months