AI receptionist for medical practices

A calmer front desk, more time for patients

Klaumo sets up an AI phone agent for your practice: it books and moves appointments, takes prescription requests and tells callers to ring 144 straight away if they mention warning signs

  • Your own Swiss number
  • 4 languages and Swiss German
  • Live in 2 weeks
  • No minimum term on Flex

Kaia is our AI adviser, and talking to her is free, right here on the page

Your working day

Where your front desk loses time

Three moments from a normal day at reception

01

The phone at reception

Your practice assistant checks patients in, takes blood and runs the diary, and the phone never stops ringing

Patients at the desk wait, and callers are left on hold

02

Saying no again and again

People looking for a GP ring up, and your team has to explain that you aren't taking new patients

It costs time and nerves every day

03

Empty appointments

Some patients don't turn up and don't cancel, often because they couldn't get through on the phone

The time is lost while others wait on the list

Solution

What your agent does

We set it up with your surgery hours, appointment types and rules for new patients

Phone

Answers while you see patients

It books and moves appointments and takes prescription and call-back requests, so your team only rings back when needed

Appointments

Books by your rules

It puts appointments in your diary and tells new patients, kindly and clearly, whether you're taking them or have a waiting list

Cancellations

Fills cancelled appointments

Patients can cancel by phone in the evening too, and as an add-on the free slot goes straight to the next person on your waiting list

Warning signs

Tells callers to ring 144

If a caller mentions chest pain, shortness of breath or an accident, the agent tells them to ring 144 at once, without any diagnosis or advice

Example

A patient moves an appointment

The agent cancels the old appointment, offers a new one and passes the prescription request to your team

Example

A patient moves an appointment

The agent cancels the old appointment, offers a new one and passes the prescription request to your team

Call · patient

A patient can't come tomorrow

Agent's script

  • ?Cancel the old appointment
  • ?Offer a new slot
  • ?Note the prescription request
  • ?Book and confirm

Call in progressAll by the script

All by the script

Appointment moved: Dr Weber

Tuesday, 8:30 · tomorrow 9:00 is free

  • Call recording 1:421:42
  • In the calendar Tu 8:30Tu 8:30
  • Text to the patient sendingdelivered
  1. Hello, I've got an appointment with Dr Weber tomorrow at nine and I'm afraid I can't make it
  2. Thanks for letting us know, I'll cancel it, would you like a new appointment now?
  3. Yes please, next week in the morning, and I need a prescription for my blood pressure tablets
  4. Tuesday at 8:30 is free, and I'll pass the prescription request on to the practice team
  5. Good, Tuesday works
  6. You're booked for Tuesday at 8:30, the confirmation is on its way by text
  7. Appointment: Tuesday, 8:30, Dr Weber
  8. The practice team has your prescription request

Calculation

How much time you win back

Two numbers from your practice are enough

Based on {rate} an hour for your team, 3 minutes per call and 80 francs per empty appointment, one in four filled again thanks to an early cancellation

Your net gain each month

  • This is an estimate: we work out the exact figure with your practice's own numbers

Getting started

How your agent goes live

From the first call to a working agent in about two weeks

  1. 1

    First call

    We look at which calls tie up your front desk the most

    30 minutes, free
  2. 2

    Our quote

    A fixed price for the setup and for each month

    after the call
  3. 3

    Setup

    We add appointment types, rules for new patients and the warning signs and test everything with your team

    about 2 weeks
  4. 4

    Ongoing care

    We look after the agent and update hours, holidays and rules

    every month

Phone agent for medical practices

From CHF 1'290 for the setup and from CHF 290 a month

Optional: a waiting list for cancelled appointments and a reminder before each appointment

Included in the monthly price

  • The agent works every day and we keep an eye on it
  • We read its answers and improve them
  • We update your prices, services and hours
  • Call minutes depending on the package, the exact number is in the quote
  • Support by email and WhatsApp

Terms

The terms at a glance

Who it's for

Medical practices

GPs, paediatricians and specialists, single-handed and group practices

Number

Your own Swiss number

Or forward your existing number, for example when reception is busy

Languages

Four languages

German, French, Italian and English, and it understands Swiss German

Medicine

No diagnosis

The agent gives no medical advice and tells callers to ring 144 at once if there are warning signs

Contract

Flex or Partner 12

Flex: cancel with one month's notice to the end of any month; Partner 12: setup at about half price, minimum 12 months

Data

Database in Switzerland

The AI processes the calls on servers in the EU and the US

Questions

Questions from practices

How much does an AI receptionist for medical practices cost?

From CHF 1'290 for the setup and from CHF 290 a month, and you get the exact price in our quote after the call

Does the agent diagnose?

No, it gives no medical advice, and for chest pain, shortness of breath or an accident it tells the caller to ring 144 at once

Do patients know they're talking to AI?

Yes, the agent says so at the start of every call, and your team rings back if the patient asks

What does the agent say if we aren't taking new patients?

It says so kindly and clearly, by your rules, and can take a name and number for the waiting list

Can I keep my number?

Yes, just forward your calls to the agent, for example only when reception is busy

Does it work with our practice software?

We check that in the first call, and connecting it to your software is a separate line in the quote

Where is patient data stored?

They're stored in a database in Switzerland, and the AI processes the calls on servers in the EU and the US

How long is the contract?

It's up to you: Flex can be cancelled with one month's notice to the end of any month; with Partner 12 the setup costs about half and monthly care runs for at least 12 months