No-show protection for salons and beauty studios

Clients confirm their booking, you keep cutting

Klaumo sets up an AI agent for your salon: the day before, it reminds every client on WhatsApp, takes cancellations and offers the freed slot straight to your waiting list

  • WhatsApp and SMS
  • 4 languages
  • Live in 2 weeks
  • No minimum term on Flex

Kaia is our AI adviser, and talking to her is free, right here on the page

Your day

Where your salon loses time

Three moments from an ordinary salon day

01

Cancelled an hour before

The client writes that she can't make it, or simply doesn't turn up

Three hours of colour booked, and the chair stays empty

02

Nobody to fill the gap

You're with a client and have no time to ring round

Someone would have come but never heard about it

03

Charging for it feels awkward

You have a rule, but you don't want to upset a regular

Late cancellations keep happening

Solution

What the agent does for your salon

We set it up with your services, team, opening hours and cancellation rule

Reminder

Reminds the day before

The client confirms or moves her booking with one reply, and by evening you know who's coming tomorrow

Waiting list

Fills freed slots

When someone cancels, the agent messages the clients on your waiting list, and the first to reply gets the slot

Cancellation

States your rule up front

Clients read your cancellation rule when they book and again in the reminder, so you never have to raise it yourself

WhatsApp

Replies while you cut

Questions about bookings, changes and services get an answer on WhatsApp in the client's language, and you stay at the chair

Example

A client moves her booking

The agent moves the booking and offers the freed slot straight to your waiting list

Your salonWhatsApp · online

Rebooking · regular clientA client can't make it tomorrow

  1. Hi, I can't make it tomorrow at 14:00, could we do next week?
  2. No problem, Sandra is free on Tuesday at 9:30 or Wednesday at 16:00
  3. Wednesday works for me
  4. I've moved you to Wednesday at 16:00, the confirmation is coming on WhatsApp

What the agent did

  • DiaryWednesday, 16:00
  • Confirmation deliveredThe client replies: “Thanks, see you Wednesday”
  • Waiting listTomorrow 14:00 is freeOffer sent to three clients
  1. The client gets in touch
  2. The agent offers times
  3. Moves the booking
  4. Offers the free slot
  5. Confirms on WhatsApp

The maths

What you get back

Two numbers from your week are enough

Based on 90 francs per booking, {rate} an hour and 3 minutes per message, with about four in ten empty slots kept filled

Your gain per month

  • This is an estimate: we work out the exact figures with your salon's numbers

Getting started

How your agent goes live

From the first conversation to the first reminder in about two weeks

  1. 1

    Conversation

    We look at where slots stay empty and how much time messages take

    30 minutes, free
  2. 2

    Quote

    A fixed price for the setup and for each month

    after the conversation
  3. 3

    Setup

    We add your services, team, cancellation rule and reminder texts and test everything with you

    about 2 weeks
  4. 4

    Support

    We look after the agent and update services, prices and opening hours

    every month

Reminders and waiting list for salons

From CHF 950 for the setup and from CHF 90 a month

Optional extras: a review request after the visit, an invitation to regulars who haven't been in for a while and online booking

Included in the monthly fee

  • The agent works every day, and we keep an eye on it
  • We check its answers and improve them
  • We add new services, prices and opening hours
  • We keep your cancellation rule and texts up to date
  • Support by email and WhatsApp

Terms

The terms in brief

Who it's for

Hair and beauty salons

Also nail and lash studios, usually 1 to 10 people

Channel

WhatsApp and SMS

Clients reply with one word

Languages

Four languages

English, German, French and Italian, to suit each client

Start

About two weeks

From the first conversation to the first reminder

Contract

Flex or Partner 12

Flex: cancel with one month's notice to the end of any month; Partner 12: setup at about half price, minimum 12 months

Data

Database in Switzerland

The AI runs in the EU and the US

Questions

What salons want to know

How much does no-show protection for salons cost?

From CHF 950 for the setup and from CHF 90 a month, and you get the exact price in our quote after the conversation

Will it put off my regulars?

No, the agent writes politely and in your words, and only you decide whether to charge for a cancellation

Does the agent charge cancellation fees?

No, it doesn't charge anything; it only states your rule in advance and in writing

Does it work with my booking system?

We check that in the first conversation: depending on the system, we connect the agent to your diary or set up a simple new one

How does the client get the reminder?

On WhatsApp or by SMS the day before, and she can reply with one word

Which languages does the agent write in?

English, German, French and Italian, in the client's language

Where is my clients' data kept?

The database is in Switzerland, and the AI runs in the EU and the US

How long is the contract?

It's up to you: Flex can be cancelled with one month's notice to the end of any month; with Partner 12 the setup costs about half and monthly care runs for at least 12 months